FAQs

Enrollment Questions

What is HappyHealthyMe?

How do I sign up for HappyHealthyMe?

Who do I contact if I have questions about enrolling?

Logging into HappyHealthyMe

I forgot my password.

Trouble logging in?

Your Medical Record

Where can I update my personal information, such as home address, email, or password?

When can I see my test results in HappyHealthyMe?

Why are certain test results not shared electronically via HappyHealthyMe?

Scheduling an Appointment Using HappyHealthyMe

What kind of appointments can I schedule with HappyHealthyMe?

Family Access to HappyHealthyMe

Can I set up an account to view my child’s portal?

Is my HappyHealthyMe account shared with my spouse or other family members?

Security & Technical Questions

Is HappyHealthyMe safe and secure?

What do I need to use HappyHealthyMe?

Mobile Access

Is HappyHealthyMe available on my mobile device?



What is HappyHealthyMe?

HappyHealthyMe is a secure and personalized patient portal which gives you access to portions of your medical record. With HappyHealthyMe you can securely access and manage your health online, and do things like:

  • Access information from your medical records.
  • View lab results and your doctor’s comments without needing to come in to the center.
  • Request new appointments or cancel/reschedule right from your portal account.
  • Request medication refills without the need to schedule an appointment with your doctor.

More information available Here.

How do I sign up for HappyHealthyMe?

If you are a current patient at one of the Hotel Fund Health Centers, you can self-register Here.

Signing up for HappyHealthyMe is easy and free of charge! Register now in 3 easy steps:

  1. Confirm your identity
  2. Agree to keep your account private
  3. Complete the I NEED AN ACCOUNT section

Who do I contact if I have questions about enrolling?

If you have any questions about enrolling for HappyHealthyMe, you can call the Members’ Experience Department at 212-237-3030.

I forgot my password.

No problem. If you need a reminder of your password, or want to reset it, call the Consumer Care team at 1-800-557-9249. Your new password must be at least six (6) characters long. Additionally, we recommend you use a combination uppercase letters, lowercase letters, and numbers.

Trouble Logging In?

Support is available any time at 1-877-621-8014.

Where can I update my personal information, such as home address, email, or password?

You can request to update demographic information, such as address or phone number, through the comments portion of the “Patient Information” section of your HappyHealthyMe portal. You can update additional information such as email, password, or security questions through the “Account” section from the “…” next to your name at the bottom left of the page.

When can I see my test results in HappyHealthyMe?

Test results are usually available in your patient portal within a week of getting labs drawn. Your provider will review these results and make comments if necessary before they are published.

Why are certain test results not shared electronically via HappyHealthyMe?

Certain sensitive test results may not be available to view through the patient portal. Your doctor should be able to explain to you what results you will not see as well as how he or she will get into contact with you to review these results.

What kind of appointments can I schedule with HappyHealthyMe?

With your HappyHealthyMe patient portal, you can request appointments for any of our primary care physicians. You can also direct book appointments for our Lifestyle Coaches or to visit the Lab to draw any bloodwork ordered by your provider.

Can I set up an account to view my child’s portal?

Yes, you can access your child’s patient portal account providing they are aged 0-12, and they are already enrolled on your health plan and go to the centers for their healthcare. Go Here to request access to your child’s portal.

Is my HappyHealthyMe account shared with my spouse or other family members?

Your account is entirely private to you. We do not share any of your medical information online. If you need a family member or friend to have access to your records however, just visit one of our health centers and they will be able to provide you with a HIPAA authorization.

Is HappyHealthyMe safe and secure?

Yes! Our patient portal secured to your access only. We do not share any of your health information with any outside party.

What do I need to use HappyHealthyMe?

Any active patients at the Health Center can easily create a portal account. All you need is access to an email account through which we can contact you with important updates.

Is HappyHealthyMe available on my mobile device?

Yes! You are able to access your HappyHealthyMe account through the HealtheLife app in the app store! Just select Employee Benefit Funds as the organization when you sign in.